FEATURES
THE CUSTOMER FEEDBACK CENTRE IS EASY TO USE
An incredibly powerful marketing tool
What your customers say about you is the ultimate ‘social proof’ that will put you ahead of the competition. Imagine having a page full of real life testimonials like this on your website:
Take control of your online reputation
With Customer Feedback Centre you can easily monitor exactly how your business is performing and stay in control of your online reputation.
Attract more customers
Highly visible testimonials are the ultimate social proof that you care about your customers.
Manage reviews
You have full control of your reviews via your dashboard. All reviews are visible to you and you can modify the settings for which reviews get automatically published on your website based on the feedback rating. You can override this manually for any individual review. You can also specify who should receive email alerts for each new review.
Motivate your team
Customer Feedback Centre encourages your staff to provide the very best service and rewards them with glowing feedback.
No long term commitment
The affordable monthly subscription will pay for itself many times over as you build your online reputation, one review at a time.
Testimonial Feed
The system will provide the HTML code you need to embed a live feed of your testimonials on your own website. The code adheres to the schema.org format for reviews which means that they will show up as ‘rich snippets’ in search engine results. This gives your business more credibility when people search for it online.
ARRANGE A 30 DAY RISK FREE TRIAL
During your 30 Day Risk Free Trial you’ll have full access and a gain a total understanding of exactly how the system works and how useful it'll be for your business.
LEARN MOREHere's How It Works
Customer Feedback Centre is an online system that makes it easy for you to obtain feedback from your customers and publish testimonials on your website.
Here’s the 8-step process:
1. Collect your customer's email addresses
If you already have a database, that’s great! If not, start collecting your customer data today.
2. Add your customer data into the system
Upload individual details or bulk upload a customer list and Customer Feedback Centre will drip feed emails to them.
3. Your customer receives a personalised email
It will invite them to rate how likely they’d be to recommend your company to a friend and submit their feedback.
4. You receive email alerts for every new review
Every time you receive feedback, Customer Feedback Centre will alert you by email.
5. Testimonials automatically published online
Customer Feedback Centre can auto-publish positive feedback on your own website based on the rating they provide you.
6. The reviewer receives a thank you email
You can opt to prompt them to publish a review to selected social media profiles with links included to make it easy.
7. Negative feedback remains private
You can then get back to your customer and offer to put things right. It means you’ll catch any negative feedback early, minimising the chance of it ever going public.
8. You control your online reputation
For each and every review, you can decide whether or not to publish it on your website. You can also export your customer data and their review at any time.
With The Customer Feedback Centre you’re in COMPLETE control!
Feedback Moderation & Reporting
You have 24/7 access to your dashboard where you can manage which reviews are published on your website.
As part of our Service we will proactively check your feedback, moderate all reviews and liaise directly with you if there’s any negative feedback.
You will receive an email alert for each new feedback in real time. You can set positive feedback to be automatically published online – or you can opt to moderate each feedback before it gets published.
This means you’re in full control of what your customers see – and you can liaise privately with any clients who are not fully satisfied.
Send email feedback requests
Upload your customer data (one at a time or in a list) and feedback requests will be automatically sent by email.
Realtime reviews management
All changes made in the dashboard are reflected in real time on your website. You can turn each individual review ‘on’ or ‘off’ at any time.
